Privacy Policy

1. Privacy Policy

1.1 The domain name, ezhealth.pk, is owned and operated by CATCOS Private Limited, a company incorporated in Pakistan with registration number 0070931, under the ‘Companies Act, 2017’ (hereinafter, referred to as “CATCOS” or “We” or “Our” or “Us” or “Company”). The domain name shall hereinafter be referred to as “Website”. The term ‘you’, throughout the course of this website will refer to, you, the “User” or “Customer” or “Customers” or “You”

We adhere to the applicable provisions of law relating to the data protection and this Privacy Policy

1.2 The purpose of this privacy policy is to explain to you what personal information We collect from your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website. You can be assured that we will use such information with confidence and according to prevailing laws, and only in accordance with this privacy policy.

2. Your Agreement

2.1 Please read this privacy policy carefully, by using this website, you agree to be bound by the terms described herein and all the terms incorporated by reference. Please read below carefully the entire Privacy Policy before using the website or our mobile application.

2.2 As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and/or SMS and notifications posted on the Website or through other means available. You agree to receive our phone calls, related to your orders/request at any time.

2.3 When you sign up with us, you automatically signup to receive our newsletter, in addition, we may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive this information from us, you can, at any time, choose to opt out of receiving this information by unsubscribing or sending out an email to order@ezhealth.pk

2.4 You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order and services. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website.

2.5 If, at any time, you want to access, update, modify or eliminate any of your account information at our website, or from the mobile application you may do so by clicking “My Account“, and then Edit Profile” your sensitive personal information as you want it to be.

2.6 We may, in future, request other optional information from you in order to customize the Website and or application to deliver personalized service to our Customers.

3. What is your Personal Information and What We Collect About You

3.1 When you visit our website, we do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways:

As a New Customer, when you register/create an account, place your order, or upload your medical prescription at our website or mobile application.
As an Existing Customer, when you update your existing profile on our website or mobile application.
When you speak our customer service, Pharmacist, health care manager, or a physician or a Contact Us or submit your Testimonials at our website or through mobile application.

3.2 During your visit to our Website, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

3.3 When you browse our Website or use our mobile application, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyze Customers trends and preferences, and thus assist us in improving our service.

4. Purpose of Collection and How We Use Your Information

4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Website or collected otherwise by us will be used for the purposes mentioned below:

4.1.1 To carry out our obligations arising from your requests for our products and services;

4.1.2 To improve our Website’s/mobile application functionality, and to customize your future shopping experience with us;

4.1.3 To make sure that our Website/mobile application content is presented in the manner that is most effective for you;

4.1.4 To communicate with you about any changes to our services;

4.1.5 To verify your identity and perform checks to prevent fraud.

5. With Whom We Share Your Information (Disclosures)

5.1 We do not rent or exchange your any personally identifiable information that you provide to us through this Website/mobile application with any third party for commercial reasons. However, We may engage trusted online payment service partners to perform payment processing and authorization services. Through your use of our Services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers. Some of the information you provided may be used for research purposes for the betterment of humans in general without distinction or prejudice.

5.2 Your personally identifiable information can be accessed only on a need-to-know basis by certain employees of our company who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

6. What are Cookies and How We Use Cookies

6.1 “Cookies“ are small pieces of information placed by a website onto your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.

7. Digital Security

We guarantee that all your personal information with us is secure to the best of our abilities. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, mobile application can fully eliminate security risks associated with Personal Information.

8. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.